Creating a SMG Helpdesk Request

1. Type in https://support.staffingmanagementgroup.com/ into your website browser
2. Click Sign In at the top right corner
3. You will be prompted to use Microsoft credentials to log into the Zendesk system.

4. From the main menu, you will find the announcements and FAQs These will be updated throughout the year and SMG plans on creating a library of Knowledge base articles.
5. To submit a ticket request, click Submit a request.
   1. You can also view you profile, activities and previous requests by clicking on your hyperlinked name in the top right corner of the page.

1. Once you click submit a request, you will have multiple form options:
   • SMG Helpdesk Request
     • For standard helpdesk requests such as best practice questions, Internet, software or hardware issues.
   • New Employee IT Setup
     • A manager will submit this when they need a new employee’s software and computer systems setup.
2. New Hardware Request
   • A manager will submit this when an employee needs a new type of hardware ordered for the office.
3. Employee Off-boarding Request
   • A manager will submit this when an employee needs to be off-boarded, and access removed from the internal system.
4. Select the desired request and your form will
5. Complete the form to fit your Click Submit.
6. Once submitted, you can view your tickets updates and status by viewing Requests.

Notes:

• All fields are required unless the header reads “(optional)” next to
• Keep the subject line brief but understandable for the request
• Be as descriptive as possible in the Description
• If there is an urgent need and you do not have time to submit a ticket, please call or message through teams and the ticket can always be created on the admin side. Emergencies only.
• You can respond to the tickets via the automated